Specially selected vehicles

Independent advice

Competitive prices

Complaints Policy

We love hearing from you, whether that be good, bad or indifferent. Every piece of feedback we receive helps us refine our processes to provide the best service we possibly can to our customers.

At Van Ninja, we pride ourselves on the excellent standards of customer service we provide, and as such, we find that customer issues are few and far between.

In the rare event that you do have an issue or concern, you can contact any member of our team for assistance. We promise to give any issue our full attention and do our utmost to resolve it as swiftly as possible to the satisfaction of all involved.

If you wish to make a complaint, please contact us in the first instance by writing to us at our registered address:

Customer Services Department (Van Ninja)
Delaware Drive
Tongwell
Milton Keynes
MK15 8JH

Or by telephone: 01525 779923.

We are regulated by the Financial Conduct Authority, and as such we bound to operate within the rules they set out. If you are dissatisfied by the result of a complaint, or you feel it is unresolved, you have the right to refer your complaint to The Financial Ombudsman Service.

Their contact details are:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

Web – www.financial-ombudsman.org.uk

Telephone – 020 7964 1000

Email – complaint.info@financial-ombudsman.org.uk